Customer Service Hours for Assistance
- Shannon Long
- Oct 1, 2025
- 3 min read
When it comes to stocking your pantry with high-quality freeze-dried foods, having reliable support is a game-changer. Whether you’re new to food preparedness or a seasoned pro, knowing when and how to reach out for help can make all the difference. I’m here to walk you through everything you need to know about customer support availability, so you can shop confidently and get answers fast!
Why Customer Support Availability Matters
Ever had a question about a product or needed help with an order, only to find the support line closed? Frustrating, right? That’s why understanding customer support availability is key. It means knowing exactly when you can get in touch with a real person who can assist you.
Good customer support availability ensures:
Quick responses to your questions
Peace of mind when placing orders
Guidance on product choices and storage tips
Help with any issues like shipping or returns
For those focused on food preparedness, this support is more than convenience - it’s part of building a reliable pantry that you can count on.

Understanding Customer Support Availability: What to Expect
Customer support availability varies by company, but here’s what you can generally expect from a top-notch service like Long Lasting Foods:
Regular business hours: Most support teams operate during standard hours, often Monday through Friday, 9 AM to 5 PM.
Extended hours: Some companies offer extended or weekend hours to accommodate busy schedules.
Multiple contact options: Phone, email, live chat, and sometimes social media.
Self-service resources: FAQs, guides, and videos available 24/7 for quick answers.
Knowing these details helps you plan your questions and get help when it’s most convenient for you.

How many hours does customer service work?
This is a question I get a lot! The answer depends on the company, but here’s a typical breakdown:
Standard hours: 8 to 10 hours per day, usually aligned with local business hours.
Extended support: Some companies add evening or weekend shifts to cover more hours.
24/7 support: Rare but available in some industries, especially for urgent needs.
For Long Lasting Foods, customer support is designed to be accessible during key hours to help you with your freeze-dried food needs. This means you can reach out during the day when you’re planning your pantry or need advice on storage.
How to Make the Most of Customer Service Hours
Maximizing your interaction with customer support is easier than you think! Here are some tips to get the best help during available hours:
Prepare your questions: Write down what you want to ask before you call or chat.
Have your order info ready: Order numbers, product names, and any previous correspondence.
Use the right channel: For quick questions, live chat or phone is best. For detailed issues, email might be better.
Check self-help resources first: Sometimes FAQs or guides can save you time.
Be polite and clear: Friendly communication helps the support team assist you faster.
By following these steps, you’ll get the answers you need without the wait.

What to Do If You Need Help Outside Customer Support Hours
Sometimes, emergencies or last-minute questions pop up when support lines are closed. Don’t worry! Here’s what you can do:
Visit the FAQ page: Many common questions are answered there.
Use online resources: Product guides, videos, and forums can be lifesavers.
Send an email: Your message will be queued for the next available support window.
Plan ahead: If you know you’ll need help, try to reach out during support hours.
Remember, having a well-stocked pantry with trusted products reduces the need for urgent questions. But when you do need help, knowing these options keeps you covered.
Why Long Lasting Foods Is Your Go-To for Support and Quality
At Long Lasting Foods, we get it. Food preparedness is serious business, and you deserve support that matches your commitment. That’s why we offer customer service hours designed to fit your schedule and provide expert help.
We’re not just about selling freeze-dried foods - we’re about building a community of prepared individuals and families. Our team is ready to guide you through product choices, storage tips, and any questions you have along the way.
So next time you’re wondering about shelf life, meal ideas, or order status, just reach out during our customer support availability. We’re here to make your preparedness journey smooth and enjoyable!
Ready to stock your pantry with confidence? Check out our customer service hours and get the help you need today!



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